Broadband

A very important part of any web hosting company is reliability. A lot of power is worthless if it’s cut often. Outages are a normal part of business. Even Google and Microsoft go down from time to time. The difference is, it happens rarely and they have contingency plans in place to deal with it if the need arises. That means, if their site/system does go down it’s either up again in a flash, or you never see the outage because a backup system kicks in automatically and seamlessly.

Be sure to grill the company closely about their up time. They’ll often tout 99.6%, or some such figure. But, like the on-time figures of the airlines, those numbers can be shaded by adjusting the definition of ‘up time’. What matters to you is whether your visitors will be able to reach your site at any time of the day or night they might want to.

Find out what systems, both technical and human, they have in place to deal with failures of all sorts. Servers can go down, networks can fail, and hard disks can become defective and lose data even when the other components continue to work fine. The result is YOUR site is unavailable, which is all that matters to you. The web hosting company should be able to deal with all of that and have you up again very quickly.